Gift Card FAQs

Are these the right FAQs for my Solo Stove Gift Card?

To get you to the right place for assistance, please review the terms on the back of the card or on the eGift template. 

Gift cards that were purchased on the Solo Stove website can be serviced here.

All other gift cards are issued by TGCM SCOI – 2; you are in the right place for gift card help!

Where can I buy Solo Stove gift cards? Where can I use my gift card?

Solo Stove gift cards are currently only available for purchase in the United States and can only be redeemed for orders shipped to an address in the United States.

Who can I contact about my Solo Stove gift card I purchased at Solo Stove.com?

Contact Solo Stove at 817-900-2664 or www.solostove.com/en-us/contact

Does a TGCM SCOI, LLC  gift card have an expiration date or any associated non-use fees?

TGCM SCOI, LLC Issued Solo Stove gift cards do not expire or incur any fees.

How can I check my gift card balance on a TGCM SCOI, LLC Issued gift card?

Gift card balances can be checked at by applying the gift card to your cart at checkout or by contacting our team at solostove@giftcardhelp.com

How can I request a refund for my TGCM SCOI, LLC Issued Solo Stove gift card if it has a low balance?

Where required by law, remaining balances on cards may be subject to refund. If your TGCM SCOI, LLC Issued Solo Stove gift card has a verifiable balance of $10 or less, please contact solostove@giftcardhelp.com to request a refund.

How can I request a replacement on a lost, stolen or damaged TGCM SCOI, LLC gift card?

To request a replacement or report a lost or stolen card, please contact solostove@giftcardhelp.com 

Who should I contact with concerns about the status of a gift card or gift card fraud?

If you have any questions or concerns about the status of a gift card, please email us at solostove@giftcardhelp.com